Please contact us for any return questions regarding digital returns on our shop's products at hello@balsmahillstudio.com
Non-returnable items
Certain types of items cannot be returned, like our Showit Website Templates. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not accept exchanges for our products as they are digital products, such as our Showit Website Templates. This is due to the fact that after purchase the product is delivered instantly and can be kept. Please review our terms and conditions for our digital products here.
Refunds
We do not provide refunds due to the nature of our shop's products being digital. If you have any questions regarding our refund policy, please contact hello@balsamhillstudio.com.